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Video Relay Interpreting


Monday 10 January 2022 - At this time, NABS staff is working remotely. There is one person in the office answering phones from 9am-5pm (QLD time). For prompt response, please contact us by SMS, Email. 


Who is NABS for?

From 1 April 2021

  • Deaf people - 65 years and over with no NDIS - free interpreting for GP, specialists and specified health consultations 

  • Deaf people - 65 years and over with NDIS plans - must pay for all interpreting from their NDIS plans

  • Deaf people - under 65 with NDIS plans - must pay for all interpreting from their NDIS plans

For people with NDIS plans, all types of interpreting can come from NABS, not just for private health care.

If you have any questions, please contact NABS.


How to Contact NABS 

Due to COVID workplace requirements, some NABS staff are working remotely. Phone and TTY access is reduced. 

If you need to contact NABS, please use SMS, Email or Fax and we will get back to you as soon as possible.

SMS: 0427 671 261

Email: bookings@nabs.org.au

Online Booking Form: click here

Fax: 1800 246 914

Account Enquiries: nabs.accounts@nabs.org.au

Phone: 1800 246 945

If you do need to contact us by phone, and the line is busy, please leave a message. A Contact Centre staff member will return your call as soon as possible.

Our staff, interpreters and clients are our priority and we are doing all we can to responsibly manage booking requests. 

We ask that you give NABS as much notice as possible if you decide to cancel or reschedule your appointment. 

Thank you sincerely for your continued support. 


Videos in Auslan about COVID-19 Vaccination

Australian Government Department of Health regularly adds new videos, in Auslan, about COVID-19 Vaccination - information, questions and stories.  Click here to go to their website. 


A Message about COVID-19

In the best interests of the health of our clients, community and interpreters, please let NABS know if you:

  • are displaying symptoms of flu or fever

  • have been overseas recently 

  • have been in contact with someone diagnosed with COVID-19

We recommend you always follow Government health directives and take appropriate measures such as distancing yourself from other persons by at least 1.5 metres and cease usual greetings such as handshakes and hugging. 

Please follow appropriate hygiene measures as set out by Australian health authorities. 

View this in Auslan, click here


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