Welcome to NABS

About NABS

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Video Relay Interpreting



Due to ongoing restrictions in Queensland, some NABS staff are working remotely. Phone and TTY access is reduced due to having limited staff on hand to answer calls. Amended office hours at this time is 10:00am-6:00pm. 

If you need to contact NABS, please use SMS, Email or Fax and we will get back to you as soon as possible.


SMS: 0427 671 261

Email: bookings@nabs.org.au

Online Booking Form: click here

Fax: 1800 246 914

Account Enquiries: nabs.accounts@nabs.org.au


If you do need to contact us by phone, and the line is busy, please leave a message. A Contact Centre staff member will return your call as soon as possible. 

Phone: 1800 246 945

Thank you for your continued understanding.


Videos in Auslan about COVID-19 Vaccination

Australian Government Department of Health regularly adds new videos, in Auslan, about COVID-19 Vaccination - information, questions and stories.  Click here to go to their website. 


A Message to our valued Clients and Interpreters (COVID-19)

It is still business as usual at NABS - our Contact Centre is operating as usual with some staff working remotely. We are experiencing a significant increase in the number of enquiries we are handling as a result of COVID-19.

Thank you for your patience and be assured we are working to capacity to deal with all enquiries and booking requests. 

In the best interests of the health of our clients, community and interpreters, please let NABS know if you:

  • are displaying symptoms of flu or fever

  • have been overseas recently 

  • have been in contact with someone diagnosed with COVID-19

We recommend you always follow Government health directives and take appropriate measures such as distancing yourself from other persons by at least 1.5 metres and cease usual greetings such as handshakes and hugging. 

Please follow appropriate hygiene measures as set out by Australian health authorities. 

Our staff, interpreters and clients are our priority and we are doing all we can to responsibly manage booking requests during this evolving situation. 

We ask that you give NABS as much notice as possible if you decide to cancel or reschedule your appointment. 

Thank you sincerely for your continued support during this time. 

View this in Auslan, click here 


Who is NABS for? 

From 1 April 2021

  • Deaf people - 65 years and over with no NDIS - free interpreting for private health care appointments
  • Deaf people - 65 years and over with NDIS plans - they must pay for all interpreting from their NDIS plans. 
  • Deaf people - under 65 with NDIS plans - they must pay for all interpreting from their NDIS plans. 

For people with NDIS plans, all types of interpreting can come from NABS, not just for private health care.

If you have any questions, please contact NABS.




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