NABS is the National Auslan Booking and Payment Service. NABS provides services Australia-wide and is based at the corporate office of Wesley Mission Queensland. NABS provides interpreters free of charge to any person who uses sign language to communicate and would like to book an interpreter for private health care appointments.
A NABS interpreter can be booked if you are seeing your doctor at the doctor's private consulting rooms at the hospital. If a doctor comes to the hospital ward to see you then NABS can NOT provide a free interpreter.
If you are a Deaf consumer or a Health Care Provider the Australian Government Department of Social Services provides funding for interpreting services at private medical and health care appointments. This is a FREE service to Deaf consumers and Health Care providers. This service is provided under the Disability Discrimination Act 1992. Also see Letter To Your Doctor.
NABS employs NAATI accredited interpreters at Paraprofessional (formerly Level 2) and Professional (formerly Level 3) levels and Deaf Relay Interpreters who have either satisfied the criteria of the NABS/ASLIA DRI testing process and/or have certification via a state based DRI training program. For more information see the Interpreters section of this website.
No. It is not NABS responsibility to make appointments with the doctor or health care practitioner for you. NABS will organise an interpreter to attend your appointment if requested by either you or your health care provider.
Deaf Interpreters work with consumers who have additional or unique communication needs, are Deafblind or are Indigenous Deaf people. Deaf Interpreters work with Hearing Interpreters to facilitate communication. For many social, cultural or medical reasons some Deaf consumers have extra communication needs. Some examples are developmental delays; serious illness that may affect clear signing; limited exposure to English and/or Auslan; Deaf Indigenous Sign dialects/tactile sign language.
Please visit the ASLIA website for more information on Deaf Interpreting.
All complaints and feedback about NABS is important. It helps us provide you with a great service. You can fill out our online feedback form or email NABS. All complaints and feedback NABS receives is strictly confidential.
The National Auslan Interpreter Booking & Payment Service (NABS) respects the privacy of all persons who utilise its functions and services. We are bound by the Australian Privacy Principles (APPs) in the Privacy Act 1988 (which regulate how organisations may collect, use, disclose and store personal information and how individuals may access and correct personal information held about them).
You can see the complete NABS Privacy Statement HERE.