Important information about NABS after 30 June 2024

For health practices that book interpreters for clients.

Wesley Mission Queensland will be closing its National Auslan Interpreter Booking and Payment Service (NABS) from 30 June 2024.  

The Department of Health and Aged Care is simplifying and expanding access to sign language interpreting and captioning services which has prompted us to review our current service offering and viability. 

While we are disappointed that we can no longer provide interpreter services, we support the changes being made by the government and the improved access to sign language interpreting and captioning services to the Deaf, deafblind and hard of hearing community. 

NABS have notified the Deaf community and have also advised our interpreters of this closure.

From 1 July 2024

From 1 July 2024,your practice will not be able to book an interpreter through the NABS service and you will need to book as follows:

  • Clients 65 years and older who are not eligible for the National Disability Scheme (NDIS) are to be booked through the Department of Health and Aged Care’s National Sign Language (NSLP) Program which is operated by Deaf Connect.  Should you need to book an interpreter on behalf of the client please contact Deaf Connect on:

o Call 1300 773 803
o Email 

  • Clients funded by NDIS will need to book through an interpreting service of their choice.  If your practice books the interpreter on behalf of the client, then the client will need to advise you of the interpreter service they wish to use.

For any appointment after 30 June 2024 where NABS has confirmed an attending interpreter, our team have liaised with the relevant parties and Deaf clients to rebook the interpreter.

Finally, we also ask you to remove and dispose of any NABS collateral such as booking forms, posters and business cards.

Our team at NABS thank you for your continued support over the years in ensuring that clients have an interpreter for their health and medical appointments. 


Contact NABS


930 Gympie Road,
Chermside QLD 4032                 Australia


Phone: 1800 24 69 45
SMS: 0427 671 261



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