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Video Relay Interpreting

Book an Interpreter

Booking an interpreter is easy.

The Deaf client or Health Care provider can book an interpreter. 

  1. Online Book An Interpreter Form

  2. Book an Interpreter Form PDF (for use by Health Care Practices) - print and fax/email to NABS

 

What NABS will do

In consultation with Deaf consumers, NABS will make all reasonable efforts to provide an interpreter based on particular needs, local availability and cost.

NABS only employs NAATI accredited interpreters who are Paraprofessional (Level 2) or Professional (Level 3). NABS interpreters will have some experience in interpreting in health care situations. 

Click here to find out more about NABS interpreters. 

 

What can you do if NABS can't book an interpreter?

  • Change your appointment for a day/time when an interpreter is available

  • Cancel the interpreter booking request

In some situations, Video Remote Interpreting may be an option if NABS is unable to book an interpreter to attend on site (click here for more information).

 

NABS Cancellation Policy

It is important to let NABS know of any changes to appointment or cancellation so NABS can make sure all parties are aware of the cancellation or change. 

Applicable fee will be charged to fee-paying clients, including NDIS participants if:

  • Booking is cancelled by either Practice, Client or 3rd party with less than 24 hours' notice or 1 business day

  • An interpreter arrives at a booking which has been cancelled without NABS being notified

  • A Client does not attend appointment ('no show')

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